• Call us: 403-217-2346
  • Toll Free: 888-918-2346
  • Store Address & Hours:
    3830 7th Street SE Calgary, Alberta
    Tues&Wed 11am to 5pm | Thurs Noon to 6pm | Fri Noon to 6pm | Sat Noon to 4pm
    Always closed on Long weekends

FAQ

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What is the typical order turnaround time from Soap & More?

Soapandmore is continuing its commitment over the last 19 years to be fast and efficient.  As we do not ship orders out until we receive our customers approval,  kindly check your e-mails for your shipping quote. In other words, please get back to us as fast as you can once the shipping quote is sent to you via e-mail.

We do not surcharge our shipping rates from Canada Post or Canpar. We do however charge a small $3.50 handling fee.

Can I get a sample?

We do not send out samples and therefore encourage our customers to order the smallest size available to test your products.

Are bulk discounts available?

Bulk discounts are available and quantity pricing will automatically adjust in the shopping cart. The larger quantity purchases qualify for the larger the discount per ml, gram as well such as 1 dozen, 6 dozen and 12 dozen packaging items.
Our discounts are based economy of scale. When an item has not been repackaged such as 50 lbs of salt we have not input any labor and there is the greatest savings and that is considered wholesale.  We do not have any hidden discounting programs or referral systems. Orders over $250.00 receive an additional 10% discount on non wholesale items. That disount will be calculated by Soap & More on your in store order or on line order after we have processed it. You know you're getting the best prices we can offer every time. No exceptions

 

Returns, Claims

Kindly check our terms and conditions located at the bottom of the website.

Order Status?

Customers can e-mail or call us to check the status of their orders. You will always get an email directly from Canada Post or Canpar with your tracking number when your order ships. You can use this tracking number for Canada Post at http://www.canadapost.ca/segment-e.asp  or Canpar https://trackingshipment.net/canpar?gclid=CjwKEAjwkui7BRCf64DNtfDupgoSJAA_0LOo6-yhazZifUSaHBYHPqcYlrp72FOh3s84OC0FOYmrjBoCCB7w_wcBto  Many times the tracking emails from Canada Post and Canpar get mistaken for spam by many of the various email spam filters out there so make sure that if you use such a program that you create a rule to accept all emails from Canada post.ca  andCanpar.ca or you may never see your tracking notification.

Did my order go through? I never got an email confirmation!

Sometimes spam filters catch our order emails. Please update you spam filters to accept any emails coming from soapandmore.com in order to avoid such problems. We can send a confirmation again from the Order History/Status page. Your order can always be verified by checking your order history from your account details by clicking on your log in name in the upper right hand corner of the screen.
 
Soap & More Management